Cloud County Community College

Cloud County Community College

Concordia  •  Geary County  •  Online  •  Outreach

F.A.Q.'s

How do I apply for Financial Aid?

You can apply for Financial Aid at www.fafsa.gov If you apply online for Financial Aid, the Department of Education (DOE) will process the application in 2-3 weeks. If you fill out the paper application, it can take up to 6 weeks to process. This application covers Grants, Stafford Loans and Federal Work-Study. Paper application may be ordered by calling 1-800-433-3243. For faster processing of your online Financial Aid application, you will want to get a PIN from the DOE before applying online. Having a PIN, allows you to electronically sign your application for Financial Aid, thus eliminating the need for mailing any paperwork to the DOE. To apply for a PIN, go to www.pin.ed.gov. Cloud Community College's Federal School Code is: 001909.

How long does it take to get Financial Aid?

The Financial Aid process can take eight weeks or longer, depending on what documentation is required, and how quickly the student fulfills these requirements. Apply early; some types of Federal Aid are awarded to eligible students on a first-come first-serve basis.

What is verification? Why was I selected?

Verification is a process in which the Financial Aid Office is required to verify certain information listed by the student on the Free Application for Federal Student Aid (FAFSA). Common information to verify includes Federal Income Tax information, number in household, number of students in college, and untaxed income information. The Department of Education randomly selects applicants for the verification process. If a student is selected for verification, they must provide all the required documentation in order to receive Financial Aid.

What does EFC mean?

EFC stands for 'Expected Family Contribution'. The Department of Education uses income and asset information from the Free Application for Federal Student Aid (FAFSA) to calculate each studentӳ EFC. The studentӳ EFC determines his/her eligibility for need-based aid, such as Federal Pell Grant, Supplemental Education Opportunity Grant, Federal Work-Study, and Federal Subsidized Stafford Loans.

What if someone asks for my U.S. Department of Education PIN? Should I share my PIN with anyone?

DO NOT share your PIN with anyone. Request a duplicate PIN if it has been lost or forgotten or if you feel your PIN has been compromised. When you receive a PIN from the Department of Education, you agree to not disclose or share your PIN with anyone because your PIN serves as your electronic signature and provides access to your personal records, you should never give your PIN to anyone, including commercial service providers that offer to help you complete your FAFSA. Be sure to keep your PIN in a safe place; you will be able to use the same PIN in the future to apply electronically for student aid and access your U.S. Department of Education record. If you think that someone else may know your PIN, or you believe your PIN has been otherwise compromised, the U.S. Department of Education can issue a new PIN for you and send it to you via the U.S. Postal Service or e-mail.

Are my classes going to be dropped if my Financial Aid is not ready?

If your Financial Aid is not complete before payment for classes is due, you will need to contact the Business Office to inquire about a payment plan or pay your bill in full.

Contact the Financial Aid Office if you have questions regarding how dropping a class will affect your Financial Aid.

Do I have to re-apply for Financial Aid every semester?

You do not have to re-apply every semester for Financial Aid; however you do have to re-apply for Financial Aid each school year. Cloud Financial Aid year starts with the Fall semester, and includes the following Spring and Summer semesters. Every Fall, a new Financial Aid year begins. Apply early; some types of Federal Aid are awarded to eligible students on a first-come first-serve basis. You can apply for Financial Aid at www.fafsa.ed.gov.

My parents make too much for me to qualify for Financial Aid. What can I do?

Most students are eligible for at least an Unsubsidized Loan, even if their parentsҍ income is too high to qualify for a Pell Grant, or other need-based aid. The following are criteria to be eligible for Federal Student Aid:

  1. Enroll in an eligible program of study leading to a degree, diploma, or certificate.
  2. Be a U.S. citizen, or an eligible non-citizen.
  3. Have a high school diploma, or complete the GED before receiving federal aid.
  4. Not be in default on any loan, nor owe repayment on grants previously received from any college.
  5. Be registered with Selective Service, if required.
  6. Maintain the standards of Satisfactory Academic Progress
How many hours do I have to be enrolled in to receive Financial Aid?

The minimum number of credit hours required varies for different types of Financial Aid. To be eligible for a Federal Stafford Loan, a student must be enrolled in a minimum of six (6) credit hours. The minimum number of credit hours to be eligible for a Federal Pell Grant varies from student to student. Please contact the Financial Aid Office to ask about your individual situation.

Can I get Financial Aid from two different colleges during the same semester?

No. Students who are taking classes at two different colleges during the same semester may be eligible to receive Financial Aid for their combined enrollment at both colleges. For the Federal Pell Grant, a student can only receive a Pell Grant payment from ONE (1) college per semester. However, it may be possible to combine the student's enrollment at two colleges into one total enrollment, and receive the Pell Grant based on the total enrollment from one college. This is referred to as a Consortium Agreement. If a student is enrolled in 12 or more credit hours at one college, the student will not benefit from a Consortium Agreement. With regards to a Consortium Agreement, one school is considered the "home" or primary school, and the other is the "host" or secondary school. The "home" school is where the student will actually receive their Financial Aid from the Consortium Agreement, and where the student initiates the Consortium Agreement. The "host" school receives a Consortium Agreement from the "home" school, verifies the student's information, and sends the information back to the "home" school. Contact our Financial Aid Office if you have any questions. Our institutional policy does not allow students to receive loans at two schools during the same term.

What determines my grade level? How do I find this information?

Your grade level for a Federal Stafford Loan is based on how many hours of college credit that you have completed. Students are classified as a "Freshman", until they pass 30 credit hours of college credit. Students are classified as a "Sophomore", if they have passed 30 or more credit hours.

If my Financial Aid is complete, but I decide not to take classes what should I do?

You should notify our Financial Aid Office, and we will cancel your Financial Aid for that semester. If you were also awarded Financial Aid for the next semester, that Financial Aid will still be available if you decide to take classes.

***Failure to attend or ceasing to attend a class does not constitute an official withdrawal!***

This is applicable regardless of the number of hours dropped, simultaneous hours added or the time period of the drop. Failure to make a formal request in writing to drop a class or classes will result in full assessment of charges whether any sessions are attended or not.

Why do I have to use my parents' income if I do not live with them, and I pay my own bills?

The Department of Education uses the following criteria to determine if a student must provide their parent's income information on the Free Application for Federal Student Aid (FAFSA):

  • For 2013-2014 Academic Year - Were you born before January 1, 1990?
  • Will you, the student, be working on a master's or doctorate program during this school year (such as an MA, MBA, MD, JD, PhD, EdD, or graduate certificate, etc)?
  • As of today, are you, the student, married? Answer "YES" if you are separated but not divorced.
  • Do you, the student, have children who receive more than half of their support from you?
  • Do you, the student, have dependents (other than your children or spouse) who live with you and who receive more than half of their support from you now and through
  • June 30, 2014 for the 2013-2014 FAFSA application?
  • Is the student: an orphan (both parents are deceased), or are you or were you (until age 18) a ward/dependent of the court?
  • Are you, the student, currently serving on active duty in the U.S. Armed Forces for purposes other than training?
  • Are you a veteran of the U.S. Armed Forces?

If you can answer "Yes" to any of the questions listed above, then you are not required to provide your parents' information on the FAFSA. If you answer "No" to all of the questions above, then you are required to provide your parentsҠinformation on the FAFSA, unless there were extreme circumstances as to why you are no longer dependent on your parents for support. Independent status is NOT determined by your wish to be financially independent from your parents, nor on the basis of your parentsҍ unwillingness to finance your college education. Please contact the Financial Aid Office if you have additional questions.

My parents are divorced, whose income am I required to provide on the Free Application for Federal Student Aid (FAFSA)?

If your parents are divorced or separated, you will provide information on the FAFSA for the parent who you lived with more during the past 12 months. (If you did not live with one parent more than the other, give answers about the parent who provided more financial support during the past 12 months or during the most recent year that you actually received support from a parent.) If that parent is remarried as of today, answer the questions on the rest of the FAFSA form about that parent and the person who your parent married (your stepparent).

How do I transfer my Financial Aid to/from another school?

There are a couple of ways to get your Financial Aid information sent to Cloud. If you completed your Free Application for Federal Student Aid (FAFSA) online, you can go online and add Cloud's Federal School Code to your Student Aid Report as a correction. Adding Cloud's School Code lets the Department of Education (DOE) know that you want your Financial Aid information to be sent to Cloud. Cloud's Federal School Code is 001909. If you are transferring to another school, you will list that school instead of Cloud.

If you completed a paper FAFSA, we will need the DRN number, from the first page of your Student Aid Report (SAR) in order to begin processing your Financial Aid. The SAR was mailed to you from the Department of Education (DOE). If you cannot locate your SAR, you can call the DOE at 1-800-4-FED-AID, and request to have a duplicate copy mailed to you.

Once we receive your Financial Aid information from the DOE, we will contact you, letting you know of any further documentation that is needed.

Is my Financial Aid refund issued to me, or does it carry over for the next semester?

All Financial Aid available after a student bill has been paid is refunded to the student each semester. Financial Aid refunds do not carry over for the next semester.

My award letter said that I was going to receive a certain amount, but I did not get as much as it said, why?

Award letters are based on Full-Time enrollment. If you enroll less than Full-Time, your Financial Aid will be pro-rated based on your actual enrollment for each semester.

When are Financial Aid refund checks available?

Financial Aid refunds are disbursed to students on Friday, October 4th for the Fall 2013 semester and on Friday, February 28th for Spring 2014. Checks may be picked up in the Business Office or students may complete the EFT Authorization to have refunds electronically deposited to their bank account. Second start classes will be disbursed on November 15, 2013 and April 16, 2014.

What are the loan limits?

Your grade level for a Federal Stafford Loan is based on how many hours of college credit that you have completed. Students are classified as a freshman if they have completed between 0 and 29 credit hours of college credit. Students are classified as a sophomore if they have completed 30 or more credit hours.

The annual loan limits are:

Dependent students (Except students whose parents cannot borrow PLUS): Freshman: $3,500 with Additional Unsubsidized Loans of $2,000. Sophomore: $4,500 with Additional Unsubsidized Loans of $2,000.

Independent Undergraduate Students and Dependent Students whose parents cannot borrow a PLUS loan: Freshman: $3,500 with Additional Unsubsidized Loans of $6,000. Sophomore: $4,500 with Additional Unsubsidized Loans of $6,000.

The amount a student can actually borrow may not exceed cost of attendance minus other assistance (or, for subsidized loans, other assistance plus the EFC).

Aggregate loan limits for undergraduate dependent students: $31,000 (no more than $23,000 of which can be subsidized). Undergraduate independent students: $57,500 (no more than $23,000 of which can be subsidized).

What happens to my Financial Aid if I fail to meet the standards for Financial Aid Satisfactory Academic Progress (SAP)?

If you do not appeal or your appeal is denied, your Financial Aid will be cancelled for the following term(s). If you appeal and your appeal is granted, you will be placed on probation for the next term you are enrolled. While on probation, Financial Aid can be received. However, while on probation you must complete two-thirds (2/3) of all credit hours enrolled and meet the 2.0 GPA requirements for cumulative standards. If you fail to meet these, you will go back to suspension status and will not receive Financial Aid at Cloud.

If I am placed on warning for Financial Aid, does this mean I will lose my Financial Aid for the following term?

No, this is a warning and you do not need to appeal your SAP status. However, during the following term if you do not complete two-thirds (2/3) of your credits cumulative or if you do not meet the 2.0 GPA requirement for the semester and cumulative standards, then your SAP status will automatically calculate as suspension. Should you go on suspension at the end of the term; all Financial Aid will be cancelled for the following term(s).

How do I appeal my status or get reinstated if I do not meet Financial Aid SAP requirements?

You may return the SAP Appeal form enclosed with your SAP letter to the Financial Aid Office. The decision of the Appeal Committee is final and you may not re-appeal. If your appeal is granted, you will be probationary. If denied, you can take six credits at Cloud during one semester and pay for those credits on your own, maintain a cumulative GPA of at 2.0 and be reinstated. Once you have met these requirements, you should contact the Cloud Office of Student Financial Aid to inform us you have taken six credits at Cloud on your own.

What happens to my Financial Aid if I am placed on suspension for Financial Aid due to my instructor not submitting my grades on time or the instructor made a mistake on my grade(s)?

You will remain on suspension until the incomplete or new grade(s) are updated in the computer system. The Office of Student Financial Aid runs weekly reports to check for changes to your record. Once the grade(s) are updated and if you meet the requirements for SAP, you will receive a letter from the Office of Student Financial Aid indicating your new SAP status.

Does my academic progress affect my Financial Aid?

Academic progress is calculated different from Financial Aid SAP requirements. You can be placed on both. Your Financial Aid SAP status is the only one that will affect your Financial Aid.

Is a Stafford student loan considered Financial Aid and if I am placed on suspension for SAP, does this mean my loan will be cancelled?

Yes, federal Stafford Student Loans are considered Financial Aid. If you do not meet SAP requirements, any future disbursements for your loan will be cancelled and your loan will go into repayment status.

If I am placed on Financial Aid suspension for SAP, does this mean I will lose my scholarships?

Not necessarily, however you should double check with your scholarship sponsor.

Can I submit an appeal for my Financial Aid SAP status after the deadline or for a previous semester?

Yes, the Office of Student Financial Aid will accept late appeals and/or appeals from a previous semester. However, you may need to setup a payment plan to save any pre-enrolled classes until your appeal has been reviewed.

Does my SAP status follow me to other institutions should I decide to transfer?

You should check with the other institution. Each institution has their own SAP policy and they may or may not consider your Cloud SAP status.

Does my SAP status from another institution affect my Financial Aid status at Cloud?

Students transferring froma another institiution will have thier SAP status reviewed prior to any financial aid disbursement. Transfer hours will be counted as both hours attempted and hours completed. While on Financial Aid warning at Cloud, you must complete two-thirds (2/3) of all credit hours, cumulative, and maintain at least a 2.0 cumulative GPA.

What if I have never received Financial Aid at Cloud, but I have taken Cloud classes and my overall GPA is below a 2.0, does this affect my eligibility for Financial Aid?

Yes, you will be placed on warning for your first semester on Financial Aid. While on Financial Aid warning at Cloud, you must complete two-thirds (2/3) of the cumulative credit hours enrolled and maintain at least a 2.0 cumulative GPA.

How can I help the Cloud Office of Student Financial Aid with protecting my identity from being stolen?

Learn your Cloud Student ID number and use it in place of your social security number (SSN). Any time you correspond with Cloud; do not use your entire SSN or the last four digits of your SSN, especially when you correspond electronically. It is safer to use your Cloud Student ID number or the first five digits of your SSN.

What if you discover you are a victim of identity fraud or you fear you may be a victim, what should you do?
  1. Contact the Federal Trade Commission at: www.ftc.gov or
    1-877-438-4338, or

    Consumer Response Center, FTC,
    600 Pennsylvania Avenue, NW
    Washington, DC 20580
  2. Contact the following three major credit bureau agencies to put yourself on Fraud Alert and request a copy of your credit report:

    Equifax
    PO Box 740250
    Atlanta, GA 30374-0250
    or call 1-800-525-6285

    Experian
    PO Box 1017
    Allen, TX 75013 or call 1-888-397-3742

    Trans Union
    PO Box 6790
    Fullerton, CA 92634 or call 1-800-680-7289
  3. If your checks or bank account information were stolen, close your bank account. Ask retailers who use their databases not to accept the checks on your closed account: TeleCheck 1-800-710-9898 Certegy, INC 1-800-437-8120 International Check Services 1-800-631-9656
  4. Cancel all accounts that have fraudulent activity or are at risk.
  5. Contact your local law enforcement agency.
  6. Contact the U.S. Postal Service if you know or suspect your mail has been stolen.
  7. Keep detailed records of any theft of your identity and of your activities to resolve the theft, including logs of the following:

*The date, time, and amount of any unauthorized activity on your accounts;
*The date, time, duration, and cost of any phone calls; and
*The date and cost of any mailings


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Cloud County Community College

2221 Campus Drive   •   Concordia, KS 66901   •   800-729-5101


Military friendly school